Refund policy

Standard knives

You may request a return of a standard, non-personalized knife within 30 days of receiving it. The knife must be unused, in its original condition, and returned in its original packaging. Proof of purchase is required.

To request a return, use our Contact form. Please wait for return instructions before shipping your knife.

Customers pay return shipping for change-of-mind returns. Package knives securely, with the blade protected. We recommend a tracked shipping service.

Custom and personalized knives

Custom-made and personalized knives are not eligible for change-of-mind returns. This does not affect your rights if an item is defective, damaged on arrival, or different from what was agreed.

Damaged, defective, or incorrect items

Please inspect your knife when it arrives. If it arrives damaged, appears defective, or is not what you ordered, contact us through our website’s Contact form. Include your order details. We may request photographs when we reply.

Please contact us before returning the knife. If a return is needed because of shipping damage, a confirmed defect, or our error, Patterson Forge LLC will provide a prepaid return label or arrange reimbursement of an agreed return-shipping cost.

Normal wear, routine sharpening needs, and damage caused by misuse or improper care are not treated as defects under this policy. This does not limit any rights you have under applicable law.

Refunds

After receiving and inspecting an approved return, we will let you know whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

If more than 15 business days have passed since we approved your refund, please use our Contact form to contact us.

Cancellations and special orders

Contact us as soon as possible if you need to cancel an order. Cancellation depends on whether the order has shipped or custom work has begun.

We generally do not require deposits. If an order requires an exceptional expense, such as specially purchased handle wood, we may request an advance payment. We will agree with you in writing on the amount and cancellation/refund terms before accepting that payment.

These policies do not limit consumer rights that cannot legally be excluded.